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The only constant thing in the world we are living in today is change. Change is inevitable and for survival we have to cope with it. Any new way of doing things generates some resistance by the people affected. The 21st century is dominated by technological improvements and these technologies can generate fear and resistance by employees. Change is an alteration in people, structure and technology. It is an alteration in the way things are done for improved organisational performance. This unit will define change management, explain the need of change, forces of change, nature of change and types of change.
Definition of Change Management

Change management is a collective term for all approaches to prepare and support individuals, teams, and organizations in making organizational change. It includes methods that redirect or redefine the use of resources, business process, budget allocations, or other modes of operation that significantly change a company or organization. Organizational change management (OCM) considers the full organization and what needs to change, while change management may be used solely to refer to how people and teams are affected by such organizational transition. It deals with many different disciplines, from behavioural and social sciences to information technology and business solutions.

The systematic approach and application of knowledge, tools and resources to deal with change. Change management means defining and adopting corporate strategies, structures, procedures and technologies to deal with changes in external conditions and the business environment.

SHRM Glossary of Human Resources Terms, www.shrm.org.

Change management is the process, tools and techniques to manage the people-side of business change to achieve the required business outcome, and to realize that business change effectively within the social infrastructure of the workplace.

Change Management Learning Center

Change Management: activities involved in (1) defining and instilling new values, attitudes, norms, and behaviors within an organization that support new ways of doing work and overcome resistance to change; (2) building consensus among customers and stakeholders on specific changes designed to better meet their needs; and (3) planning, testing, and implementing all aspects of the transition from one organizational structure or business process to another.


….a systematic approach to dealing with change, both from the perspective of an organization and on the individual level…proactively addressing adapting to change, controlling change, and effecting change.

Case Western Reserve University

Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level.


The definitions of change management entail the understanding that companies all over the world are continually faced with a broad array of external challenges. The definitions shows the need to combat and maintain preparedness for global financial issues, eve-increasing competition, environmental and government regulations and so on.  The definitions shows that change management evolves from the understanding of internal pressures from within our own businesses, and from our own colleagues, etc and for whatever reason, that some aspect of our businesses needs to be improving continually. Change management reflects the point that to achieve the best you possibly can, to increase the overall organizational performance, individuals and companies have to do more than just work harder constantly driving to increasing throughput. It reflects the fact that to be high performing companies, firms must be geared for achieving sustainable results fast and that means they have to be continually guiding and managing the people, structural and strategy elements towards improvement.

Unit 1-5 Managing Change and Innovation.docx
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